Experienced production engineers who operate, secure and evolve your platform as an extension of your team. You build the product; Managed keeps production running.
BuiltForProd Managed is a recurring engineering service in which experienced production engineers operate, secure, upgrade and evolve your BuiltForProd platform as an extension of your team. They work through your own single sign-on groups, your pull requests, your CODEOWNERS and your pipelines. Nothing is applied from a laptop, and no separate access path is created.
They also start knowing the system, because they know the Standard it was built to. There is no discovery phase on every ticket and no engineer learning your landing zone at your expense.
If only one person knows how it works, it isn’t production-ready.
Same engineers, same standard, three commitment levels.
Hours when you need them, billed as you use them, with a minimum of ten hours.
A pre-paid annual block of 100 hours, governed by the service levels in your agreement. Hours expire after a year.
Dedicated engineers embedded in your team, part-time at four hours a day or full-time at eight, on a six- or twelve-month commitment, billed monthly.
Every tier is quoted per engagement. What shapes a quote · How support tiers and channels work.
The usual objection to outsourcing operations is that it widens the attack surface: a new set of credentials, a new path into production, another party who could be breached. Managed is built so that objection does not apply.
Our engineers become members of your groups. Every change they make goes through your pull request process, your CODEOWNERS review and your gated pipeline — which means every change they make also produces the same audit evidence as every change your own engineers make.
Not a black box you rent.
Engineers sign in through your single sign-on, into the groups and permission sets you assign.
Every change is proposed as a pull request with a plan attached and reviewed by your code owners.
Applies run in your pipeline, with production gated by your required reviewers. Nothing runs from a laptop.
Access ends the moment you remove the group membership. No separate credential survives it.
The cloud organization and every account in it stay yours, billed to you by your cloud provider.
The team-owned mailbox behind the management account is yours and stays yours.
The source and the data remain in your organization, under your license and your retention rules.
A production change is applied when your reviewer approves it. That decision is never delegated to us.
| Where you are | Tier | Why |
|---|---|---|
| We run it, but we hit a hard problem a few times a year | On-Demand | Pay for the hours you use, with no commitment between them. |
| We own production and need a committed response behind us | Support SLA | A pre-paid block with agreed service levels and predictable budget. |
| Audit season eats two engineers every year | Support SLA | Engineers who know where every evidence source lives do the collection. |
| Our one infrastructure engineer just gave notice | Team Augmentation | Continuity now, and a documented platform the next hire inherits. |
| Nobody owns production full-time | Team Augmentation, part-time | Someone owns it without a platform hire, and developers go back to product work. |
| Our platform team has become a ticket queue | Team Augmentation, full-time | Throughput rises, and golden paths cut the queue at its source. |
BuiltForProd Managed is a recurring engineering service in which experienced production engineers operate, secure, upgrade and evolve your BuiltForProd platform as an extension of your team, working through your own single sign-on groups, pull requests, CODEOWNERS and pipelines.
Only access you grant in your own identity provider, to the groups you choose, for as long as you choose. Nothing is applied from a laptop and no separate access path is created for us. When you remove the group membership, the access is gone.
The platform we delivered: the landing zone, the Blueprints, the pipelines and the documentation. That covers changes, upgrades, drift remediation, security and compliance switches, incident assistance and advice. Upgrades are included rather than sold as projects.
Service levels are agreed in each customer agreement rather than published, because the right target depends on what you run and what it costs you when it stops. On-Demand is best effort with no service level; Support SLA is governed by the levels written into your agreement.
Managed is scoped to the BuiltForProd platform, so in practice it follows a Baseline. If you are running something else and want help, start with a BuiltForProd Assessment so we both know what we would be taking on before anyone commits.
Our engineers bring a standard. Team Augmentation is not extra hands that follow an existing approach without question: the engineers apply the BuiltForProd Standard, and part of the work is raising the platform against it rather than only keeping the lights on.
Yes, and leaving is designed to be uneventful. You already own the repositories and the accounts, every change we made arrived as a reviewed pull request in your history, and your team uses the same documentation ours does. There is no knowledge asymmetry to unwind.
Managed operates what the Baseline and the Blueprints deliver, to the Standard they were built to. If you are weighing it against hiring, the alternatives are compared here.
Tell us what you are running and what is coming: a funding round, an audit, a first enterprise customer, a migration. We will tell you what we would build, what it costs, and whether we are the right fit.